Terms and Conditions
Making A Purchase
Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to your own currency.
We accept Visa and MasterCard.
If you do not wish to pay online, you may email, call or post us with your order and arrange for your payment information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
Shipping And Handling
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges for orders made from the UK or the European Union, 20% VAT is added.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01305 860220 (International +44 01305 860220) or write to us at Unit 10, Portland Marina, Osprey Quay, Dorset DT5 1DX.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty, mis described or not within tolerance.
- Any goods returned should be in saleable condition
- Manufactured or cut length products cannot be returned
- Special order items cannot be returned
- Used/ warn items cannot be returned
- Receipt must be given in a readable condition
- Faulty products will, sent away and tested by manufacture before refund is given
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
We aim to despatch your confirmed order same day if we receive it before 3.00pm Monday to Friday, subject to availability and your payment authorisation.
UK Postal charges (Including packaging and insurance)
(upto 10kg or upto 1.5m length):
Orders upto £15.00: £2.20
Orders upto £40.00: £3.95
Orders upto £90.00: £4.95
Orders over £90.00: delivered by courier – £7.95
Guaranteed Overnight delivery (Including packaging and insurance)
UK Mainland upto 10kg or 1.5m: £9.95
Saturday Delivery: £29.00
UK Mainland 1.5m – 2.0m: £19.55
UK Mainland 2.0m – 3.0m: £24.00
Other delivery options
Goods over 10kg charged at cost.
Longer and heavier items charged at cost.
Scottish Highland & Islands, N.Ireland, Isle of Man & Scilly (upto 10kg or upto 1.5m length): £24.50
Same day despatch by 1st class post, whenever possible. (Weight and size permitting)
Small Packets Europe Airmail (Under £100)
0-1000 grams Up to £6.35
1000-1500 grams Up to £8.75
1500-2000 grams Up to 9.95
Small Packets Europe Signed For (Items £100 and over will be sent on a Signed For Service)
0-1000 grams Up to £13.95
1000-1500 grams Up to £15.95
1500-2000 grams Up to £18.95
For all couriered packages to the rest of the world please enquire at firstname.lastname@example.org
All prices above are for guide purposes only and an accurate postage quote will be emailed to you after completion of your order.
Any important or relevant info regarding the order i.e. deadline, non-standard delivery requirements etc should be advised in ‘Special Instructions’ when confirming the order. Otherwise we will send the order by the most appropriate/ economic means.
A business delivery address is preferable when your order is being sent by carrier as a signature is required upon receipt.
Please note that you will be responsible for all carriage charges to and from your address if your order is refused or not collected from your local office.
In line with most carriers – the Next Day service to some areas of the UK is actually a 2 day service. This relates mainly to some parts of the Scottish Highlands and/or Scottish land connected islands.
Due to some security checks that are required for new customers, may mean your order despatch may be delayed until the following day. This is due to your credit card or debit card issuer and is beyond our control.
Standard Next Working Day delivery is Monday when despatched Friday
Dangerous or Explosive Products – Flares, Paints, Solvents, Catalyst etc such products cannot be sent by Letter Post and will only be sent by specialist carrier.
Fragile items and or high value items will not be sent by First Class post. Such items will be sent by Royal Special Delivery or Next Day carrier, whichever is cheaper, Paint and electronics will be sent only by carrier.
Additional packing charges may be required for long or fragile items and will be added at cost, you will be advised of this cost before payment is taken.
Apollo Marine Systems Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Full Terms and conditions in detail
TERMS OF BUSINESS – EDITION 14
Apollo Marine Systems Ltd trading as Apollo Composite Technologies, Apollo Marine.
THESE TERMS OF BUSINESS APPLY TO ALL CONTRACTS FOR WORK AND FACILITIES OR GOODS UNDERTAKEN BY US ON OR AFTER 10 APRIL 2007
Risk in all goods, equipment and materials supplied by us to a customer shall pass to the customer at the time of supply to the customer.
We shall not be liable for any loss or damage caused by events or circumstances beyond our reasonable control (such as severe weather conditions, the actions of third parties not employed by us or subcontracted by us any defect in a customer’s or third party’s property); this extends to loss or damage to vessels gear, equipment or other property left with us for work or storage, and harm to persons entering our premises or using any of our facilities or equipment
DELIVERY, RISK and LIABILITY continued
Unless otherwise agreed in writing between the parties, delivery of the Goods shall be made at the Company’s premises prior to loading of the Goods onto transportation. The Company’s premises shall be as notified by the Company to the Customer. The Customer shall take delivery of the Goods within 7 days of the Company giving the Customer notice that the Goods are ready for collection. Collection days are Monday to Friday inclusive but excluding any bank holidays or public holidays.
Any dates specified by the Company for delivery of the Goods are approximate only and may not be made of the essence by notice. If no dates are specified, delivery will be within a reasonable time.
Unless agreed otherwise in writing between the parties, risk in the Goods shall pass to the Customer immediately upon delivery to the Customer.
Damaged Goods must be retained together with their packing for inspection by the Company or its agents at the point of receipt unless otherwise agreed.
If Goods are unexamined at the time of delivery the Customer must endorse the delivery note accordingly and examine the Goods at his earliest convenience, but in any event within 24 hours of the time of delivery. Any loss or damage must be notified to the Company within that time, by telephone, fax or electronic mail and unless by fax must be confirmed in writing within three business days.
The Company will not accept responsibility for damaged Goods if:
the defect arises because the Customer failed to follow the Company’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or
the Customer alters or repairs the Goods without the written consent of the Company; or
the defect in the Goods arises from any design defect in any drawing, design or specification supplied or approved by the Customer.
Subject to the other provisions of these terms and conditions the Company will not be liable for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods (even if caused by the Company’s negligence) nor unless such delay exceeds 180 days will any delay entitle the Customer to terminate or rescind the Contract.
The Company shall be entitled at its discretion to make delivery of the Goods by instalments and to invoice the Customer for each instalment individually. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Company to deliver any one or more of the instalments in accordance with these Terms and conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the customer to treat the Contract as a whole as repudiated or to refuse to accept subsequent instalments.
If the Customer fails to take delivery of any of the Goods when they are ready for delivery or to provide any instructions, documents, licences or authorisations required to enable the Goods to be delivered on time (except because of the Company’s fault) the Goods will be deemed to have been delivered and (without prejudice to its other rights) the Company may:
store or arrange for the storage of the Goods until actual delivery or sale and charge the Customer for all related costs and expenses (including, without limitation, storage and insurance); and/or
following written notice to the Customer, sell any of the Goods at the best price reasonably obtainable in the circumstances and charge the Customer for any shortfall below the price under the Contract.
The quantity of any consignment of goods as recorded by the Company upon despatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Customer on delivery unless the Customer can provide conclusive evidence proving the contrary.
The Goods shall be at the risk of the Customer from the time of delivery.
The Company has the right to suspend cancel any outstanding provision of the Services or delivery of the Goods or stop any Goods in transit or terminate the Contract immediately upon the happening of any one or more of the following events:
the Customer commits a material breach of any of its obligations under the Contract which is incapable of remedy;
the Customer fails to remedy a breach of its obligations under the Contract (except as to payment) which is capable of remedy, or persists in breach of any of its obligations under the Contract after having been requested in writing by the Company to remedy or desist from such breach within a period of 14 days;
any sum payable under the Contract is not paid within 7 days of its due date for payment in accordance with the contract;
the Customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors or otherwise takes the benefit of any Act for the time being in force for the relief of insolvent debtors; or (being a body corporate) convenes a meeting of creditors (whether formal or informal) or enters into liquidation (whether voluntary or compulsory), except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation; or has a receiver, manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for the winding-up of the Customer or for the granting of an administration order in respect of the Customer or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer.
The Company has the right to suspend or terminate the Contract immediately upon service of written notice of termination by the Company on the Customer on the happening of any one or more of the following: the Customer suffers or allows any execution whether legal or equitable to be levied on his/its property or obtained against him/it; or fails to observe or perform any of his/its obligations or duties under the Contract or any other contract between the Company and the Customer or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Customer ceases to trade.
The Company’s right contained in Condition 4 (Delivery & Risk) (but not the Customer’s rights) shall continue beyond the discharge of the Customer’s and the Company’s primary obligations under the Contract subsequent upon its termination.
The termination of the Contract howsoever arising shall be without prejudice to the rights and duties of either the Customer or the Company accrued prior to termination.
The Customer will pay the Company for all Goods already delivered or Services provided up to and including the date of termination and the Company’s costs incurred up to this point.
The Company warrants that (subject to the other provisions of these Terms and Conditions) upon delivery, and for a period of 12 months from the date of delivery, the Goods will be of satisfactory quality within the meaning of the Sale of Goods Act 1994.
The Company shall not be liable for a breach of the warranty in clause 7 (“Quality”) unless:
the Customer gives written notice of the defect to the Company within 7 days of:
the date of delivery (where the defect would be apparent to the Customer upon a reasonable inspection); or
the date when the Customer knew or ought reasonably to have known of the defect (where the defect would not be apparent to the Customer upon a reasonable inspection); and
the Company is given a reasonable opportunity after receiving the notice of examining the Goods and the Customer (if asked to do so by the Company) returns Goods to the Company’s place of business at the Customer’s cost for the examination to take place there.
The Company shall not be liable for a breach of warranty in Condition a. if any of the circumstances set out in 4e (iv) occur.
If, within 12 months of the date of delivery, the Customer establishes to the Company’s reasonable satisfaction that there is a defect in the materials and workmanship of the Goods manufactured or there is some other failure by the Company in relation to the conformity of the Goods, with the Contract or the Services, then the Company shall at its option, at its sole discretion and within a reasonable time:
replace the goods; or
supply new parts; or
repair the defect subject to the Company being satisfied that the goods have been adequately maintained and used in the correct manner and that the defect arises from faulty materials or workmanship. In such circumstances the new or repaired goods will be returned to the Customer free of charge, save that the Customer will be responsible for the costs of removing, returning and of refitting any faulty goods. The Company’s liability under this clause shall not exceed the purchase price of the Goods and performance of anyone of the above options shall constitute an entire discharge of the Company’s liability under this warranty.
The Company shall be under no liability under the warranty at Condition 6d:
in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Company’s approval;
if the total price for the Goods [or Services] has not been paid by the due date for payment;
for any Goods manufactured or appropriated to the Contract in accordance with any design, specification, instruction or recommendation made to the Company by the Customer [or for any Services provided in accordance with specifications, instructions or recommendations issued by the Customer;
in respect of any type of defect, damage or wear specifically excluded by the Company by notice in writing; or
if the Customer makes any further use of the Goods after giving notice in accordance with Condition 6b.
Any goods replaced will belong to the Company and any repaired or replacement goods will be guaranteed on these terms and conditions for the unexpired portion of the 12 month period.
Advice on whether a customer is “a consumer” or otherwise protected by some or all of the consumer protection legislation in force in the United Kingdom may be obtained from any local Trading Standards Office, the Citizens Advice Bureau, the Office of Fair Trading or any firm of Solicitors (who may charge). Online guidance may be obtained at www.consumerdirect.gov.uk.
We shall take reasonable and proportionate steps having regard to the nature and scale of our business to maintain security at our premises, and to maintain our facilities and equipment in reasonably good working order, but in the absence of any negligence or other breach of duty by us vessels and other property left with us at the customer’s own risk and customers should ensure that their own personal and property insurance adequately covers such risks.
A customer who is a consumer has certain minimum statutory rights regarding the return of defective goods and claims for losses. These rights are affected by these terms.
In addition to the statutory rights provided by English law we guarantee our work for a period of 12 months from completion against all defects which are due to poor workmanship or defective materials supplied by us. This guarantee applies only to the customer to whom the work or materials were supplied. We shall be liable under this guarantee only for defects which appear during this 12 month period and which are promptly notified to us in writing at our trading address or registered office set out on our letterhead; works guaranteed up to the value of our original invoice/ related works.
We shall not be under any duty to salvage or preserve a customer’s vessel or other property from expressly engaged to do so by the customer on commercial terms. Similarly we shall not be under any duty to salvage or preserve a customer’s vessel or other property from the consequences of an accident which has not been caused by our negligence or some other breach of duty on our part. However we reserve the right to do so in any appropriate circumstances, particularly where a risk is posed to the safety of people, property or in the environment. Where we do so we shall be entitled to charge the customer concerned on a normal commercial basis The geographical area within which this guarantee will be honoured is restricted to the United Kingdom, on a return to base guarantee.
On notification by the customer of such defects, we will investigate the cause and if they are out responsibility under the terms of this guarantee we will promptly remedy them or, at our opinion, employ other contractors to do so. Any remedial work which is put in hand by the customer directly without first notifying us and allowing us a reasonable opportunity to inspect and agree such work and its costs will invalidate this guarantee in respect of those defects.
Where we supply goods or services to a partnership or company or to a customer who is acting in the course of a business or a commercial operation (a “Business Customer”) then:
Customers may themselves be liable for any loss or damage caused by them, their crew or their vessels and while their vessel or other property is on our premises or is being worked on by us they shall be obliged to maintain adequate insurance, including third party liability cover for not less than £2,000,000, and, where appropriate, Employer’s Liability cover in respect of any employee. Customers shall be obliged to produce evidence of such insurance to us within 7 days of a request to do so
PRICES AND ESTIMATES
No article supplied by us to a Business Customer shall carry any express or implied term as to its quality or its fitness for any particular purpose unless prior to the supply the Business Customer has sufficiently explained the purpose for which it is required and made it clear that he is relying on our skill and judgement.
No proprietary article supplied by name, size or type by a Business Customer shall carry any such express or implied term but we will assign to the Business Customer any rights we may have against the manufacture or importer of that article.
We accept no liability to indemnity a Business Customer against any loss of profit or turnover which he or his customer or any other person may sustain in consequence of the failure of any faulty or unfit article supplied by us.
In the absence of express agreement to the contrary our price for work shall be based on labour and materials expanded and services provided
We will exercise reasonable skill and judgement when we give an estimate or indication of price. However such estimates are always subject to the accuracy of information provided by the customer and are usually based only on a superficial examination and will not include the cost of any emergent work which may be necessary to the vessel, gear or equipment nor the cost of any extensions to the work comprised in the estimate We will complete our work to the agreed specification and, in the absence of any other contractual term as to quality, to a satisfactory quality.
Agreed specification by customer should be given at the commencement of works. Sign off of works if not given in writing, payment of works and or collection of vessel/ item also Signs of works to the customers approval.
The signing off of an order the customer is confirming works are meeting with their agreed specification free of defect and now assume responsibility of the vessel/ item.
ACCESS TO PREMISES/WORK ON THE VESSEL
No work or services shall be carried out on a vessel, gear, equipment or other property on our premises without our prior written consent except for minor running repairs or minor maintenance of a routine nature by the customer or his regular crew. It shall be an absolute condition that all work is carried out in full compliance with our Health Safety, environmental and access policies and that it does not cause any nuisance or
We will inform the customer promptly of any proposed increase in estimated prices and the reason fro it and will only proceed with the work or supply with the approval of the customer. The customer shall remain responsible for the cost of labour and materials already supplied or remaining to be supplied which are not affected by the proposed increase in price annoyance to us, any other customer or person residing in the vicinity, and does not interfere with our schedule of work or the good management of our business. We shall not be responsible to customers or third parties for the consequences of any. person’s failure to respect any part of this condition but we shall be entitled to demand the immediate cessation of any work which in our view breaks these requirements
While we or our subcontractors are working on a customer’s vessel or equipment the customer shall not have access to it except by prior arrangement. We will agree reasonable access when it is safe to do so and when
It will not interrupt or interfere with our work schedule.
Any time given for completion of our work is given in good faith but is not guaranteed. We shall not be responsible for any delay in completion of the work or for the consequences of any such delay unless it arises from our wilful acts or omissions or from our negligence
RIGHT OF SALE
We accept vessels, gear, equipment and other property for repair, refit, maintenance or storage subject to the provisions of the Torts (Interference with Goods) Act 1977. This Act confers a Right of Sale on us in circumstances where the customer fails to collect or accept re-delivery of the goods (which includes a vessel and any other property). A sale will not take place until we have given notice to the customer in accordance
With the Act. For the purpose of the Act it is recorded that:
We reserve the right to move any vessel, gear, equipment or other property at any time for reasons of safety, security or good management of our business and premises.
Goods for repair or other treatment are accepted by us on the basis that the customer is the owner of the goods or the owner’s authorised agent and that he will take delivery or arrange collection when the repair or treatment has been carried out;
Our obligation as custodian of goods accepted for storage ends when we give notice to the customer;
Unless otherwise agreed between us payment for all work, goods and services shall be due immediately on invoice date. Payments shall be deemed to have been made when The place for delivery and collection of goods shall normally be at our premises.
we receive cash or cleared funds at our bank.
We have the right to charge interest on any sum outstanding for more than 30 days (except in the case of a reasonable and proportionate retention by the customer of any amount genuinely in dispute between us and the customer, at the point of notification in writing interest and administration costs will no longer be charged) on the outstanding balance Maritime Law entitles us in certain circumstances to bring action against a vessel to
recover a debt or damages. Such action may involve the arrest of the vessel through the Courts and its eventual sale by the Court. This right of arrest and sale may continue to exist against a vessel after a change of ownership. Sale of a vessel or other property may also occur through the enforcement of a court order or judgement.
at 4% above Bank of England base rate which may be calculated daily up to the date
of actual payment. An administration charge of £45 will also be charged for every reminder sent. In the case of business customers this rate will be substituted with the current rate applicable under late payment legislation.
We reserve the general right (“a general lien”) to detain and hold onto a customer’s vessel or other property pending payment by the customer of all sums due to us.
We may subcontract all or part of the work entrusted to us by the customer, on terms that any such subcontractor shall have the protection and benefit of all rights and conditions, and of all limitations and exclusions of liability, which exist for us under these Terms of Business. Where we exercise this right we shall remain responsible to the customer for the performance of our subcontractor.
Notice to a customer shall be sufficiently served if personally given to him or if sent by first class post to the customer’s last known address. Notices to us should be sent by first class post to our principal trading address or registered office.
shall be entitled to charge the customer for storage and the provision of any ongoing
services at our normal daily rates until payment (or provision of security) by the customer and removal of the vessel or property from our premises. The customer shall be entitled to remove the vessel or other property upon providing proper security, for example a letter of guarantee from a Bank reasonably accepted to us or lodgement of a cash deposit with a professional third party agent, sufficient to cover the debt with interest and, where the debit is contested, a reasonable provision for our prospective legal costs. This right does not affect the customer’s entitlement to withhold a proportionate part of the price in respect of alleged defects but where that amount is in dispute between us the customer shall be required to provide security for the full amount resolution of the dispute.
Our customer’s attention is drawn also to the note at Clause 10.2 of these Terms of Business regarding other rights which exist at law.
RETENTION OF TITLE/RISK
LAW AND JURISDICTION
Any contract or series of contracts made subject to these terms shall be subject to and governed by English Law and
In the case of Business Customers any dispute arising under them shall be submitted to the exclusive jurisdiction of the Courts of England and Wales.
In the case of customers who are consumers or who are not contracting in the course of business any dispute shall be submitted to the non-exclusive jurisdiction of the Courts of England and Wales
The BMF and the RYA recommend that disputes arising under a contract which is subject to these terms shall, when they cannot be resolved by negotiation, with the written agreement of the parties be submitted to mediation or failing that to arbitration under the BMF’s Dispute Resolution Scheme, which is approved by the RYA.
Title to all goods, equipment and materials supplied by us to a customer shall remain with us until full payment has been received by us.
Returns and cancellation
Pease see our Returns and Cancellation Policy for full details, entitlement and obligations are clearly set out for mutual benefit.